Operations and Processes

We implement standardized operations and processes to meet your critical delivery requirements. Our processes ensure customer engagement, graceful failover, disaster recovery, continuity of operations, service and capability delivery, and load balancing.

Our standardized operations and processes include:

  • Business processes – personnel management, financial management, logistics management, and customer relationship management
  • Operational processes – backup, continuity of operations, disaster recovery, and archivin
  • Information Technology Service Management (ITSM) processes – client/server applications, virtualization-based delivery, and services based on a Service Oriented Architecture (SOA)